Terms & Conditions

Inclusion Bridge

Last updated: 17th May 2026 Welcome to Inclusion Bridge.

These Terms and Conditions explain the rules for using the Inclusion Bridge website, submitting enquiry forms, registering as a candidate, requesting parent support, requesting school support, using our services, and accessing any documents, guidance, materials or information provided by Inclusion Bridge.

By using this website, submitting a form, registering with Inclusion Bridge, paying a fee, requesting services, or continuing to communicate with Inclusion Bridge, you agree to these Terms and Conditions.

Please read these Terms carefully before using our services.

1.  About Inclusion Bridge

Inclusion Bridge provides education support coordination, candidate registration, candidate preparation, parent/school introductions, matching support, quality assurance, professional development pathway guidance and related support services for:

• Teaching Assistants
• Learning Support Assistants
• Shadow teachers
• Education support professionals
• Parents seeking education support
• Schools seeking suitable support staff profiles

Inclusion Bridge supports families, schools and education support professionals by helping connect parents and schools with suitable, prepared and professionally guided candidates.

2.  Scope of Services

Inclusion Bridge may provide services including:

• Candidate registration
• Candidate profile creation
• Candidate preparation guidance
• Access guidance for external training providers
• Parent enquiry support
• Child support registration
• School enquiry support
• Candidate matching support
• Candidate profile sharing
• Parent/school introduction support
• Quality assurance processes
• Coaching and mentoring sessions
• Professional readiness guidance
• Parent support packages
• School support services
• Website information and resources

Inclusion Bridge may amend, add, suspend or remove services at any time.

3.  Not a School, Nursery, Clinic or Therapy Provider

Inclusion Bridge is not a school, nursery, clinic, therapy centre, medical centre, psychology clinic or healthcare provider.

Inclusion Bridge does not provide:

• Medical diagnosis
• Psychological assessment
• Therapy
• Clinical intervention
• ABA therapy
• Occupational therapy
• Speech therapy
• Medical advice
• Direct subject tutoring
• Homework support
• Exam preparation
• Formal educational assessment
• School admission decisions

Any parent, school or candidate requiring medical, clinical, therapeutic, psychological, legal or specialist advice should contact an appropriately qualified and licensed professional.

4.  Adult Professional Development and Education Support

Inclusion Bridge services are designed to support adults working in, or preparing to work in, education support roles.

Where Inclusion Bridge refers to training, coaching, mentoring, preparation or professional development, this relates to adult professional readiness and education support practice.

Inclusion Bridge does not provide direct academic instruction to students through its candidate preparation services.

5.  Candidate Registration

Candidates may register with Inclusion Bridge as Teaching Assistants, Learning Support Assistants, shadow teachers or education support professionals.

Candidates must provide accurate, complete and truthful information during registration.

Candidates may be asked to provide:

• Full name
• Contact details
• CV
• Qualifications
• Training certificates
• Work experience
• References
• Visa/work status information where relevant
• Availability
• Role preferences
• Areas of experience
• Supporting documents

Inclusion Bridge may refuse, pause, suspend or cancel a candidate registration if information is incomplete, inaccurate, misleading, false, concerning, or unsuitable for the service.

6.  Candidate Registration Fee

The candidate registration fee is AED 500, unless otherwise stated in writing.

The AED 500 registration fee places candidates onto the Inclusion Bridge candidate preparation pathway, which may include:

• Welcome Pack
• Access guidance for The National College UK online training platform
• Inclusion Bridge mandatory training pathway
• Candidate profile preparation
• Certificate review
• Training completion monitoring
• Two coaching and mentoring sessions
• Interview preparation guidance
• Matching consideration where suitable opportunities are available

Payment of the registration fee does not guarantee employment, interview, placement, visa sponsorship, insurance, accommodation, transport, contract, salary, or paid work.

7.  Candidate Training Access

Candidates may receive access guidance or login details for The National College UK or another external training provider.

Training access is for the registered candidate only.

Candidates must not:

• Share login details with anyone else
• Allow anyone else to access their account
• Ask another person to complete training on their behalf
• Use another person’s login details
• Copy, sell or distribute training access
• Submit certificates that do not belong to them
• Misuse the training platform

If Inclusion Bridge believes that training access has been shared, misused, completed dishonestly, or used by someone other than the registered candidate, Inclusion Bridge may cancel the candidate’s registration and remove the candidate from the matching pathway.

Training provider platforms may be subject to their own terms and privacy policies.

8.  Training Completion and Timeframe

Candidates may be required to complete assigned training modules within the timeframe set by Inclusion Bridge.

The National College UK training login may expire after the agreed access period, such as two months, and may not be extended.

Candidates are responsible for completing their assigned training, downloading or printing certificates, and submitting completion evidence to Inclusion Bridge before the deadline.

Failure to complete training within the required timeframe may delay or prevent coaching, mentoring, badge awards, profile sharing, interview preparation or matching opportunities.

9.  Coaching, Mentoring and Badges

Candidates who complete the required training and submit certificates may be invited to attend coaching and mentoring sessions with Inclusion Bridge professionals.

These sessions may support:

• Understanding the role of a TA, LSA or shadow teacher
• Safeguarding and professional boundaries
• Parent and school interview preparation
• Professional communication
• Confidence building
• Candidate readiness

Candidates may receive badges such as:

• Registration Completed Badge
• Mandatory Training Completed Badge
• Employment Ready Badge

Badges show progress within the Inclusion Bridge preparation pathway only. They do not guarantee employment, placement, interview or paid work.

10.  Candidate Matching and Introductions

Inclusion Bridge may consider candidates for parent or school introductions where suitable opportunities are available.

Matching may depend on:

• Candidate suitability
• Training completion
• Candidate availability
• Location
• Experience
• Parent requirements
• School requirements
• Student support needs
• Communication standards
• Safeguarding expectations
• Professional conduct
• Quality of candidate profile

Inclusion Bridge does not guarantee that any candidate will be introduced, interviewed, selected or employed. Final decisions rest with the parent, school or relevant third party.

11.  Candidate Conduct

Candidates must act professionally, safely, honestly and respectfully.

Candidates must:

• Provide accurate information
• Submit genuine documents
• Follow safeguarding expectations
• Maintain professional boundaries
• Respect confidentiality
• Communicate professionally
• Attend agreed meetings or interviews on time
• Avoid misleading claims
• Avoid pressuring parents or schools
• Avoid misuse of Inclusion Bridge materials
• Comply with applicable laws and school requirements

Inclusion Bridge may remove a candidate from its database if the candidate breaches expectations, acts unprofessionally, provides false information, misuses training access, breaches confidentiality, or acts in a way that may create risk.

12.  Parent Enquiries and Child Registration

Parents may submit enquiries or child registration forms to request education support. Parents must provide accurate and relevant information about:

• Parent/guardian contact details
• Child’s age and year group
• School or nursery information
• Type of support requested
• General support needs
• Additional learning needs information where relevant
• School recommendations where relevant
• Parent preferences
• Documents or support plans where provided

Parents must have authority to provide information about the child.

Parents should only share information that is relevant and necessary for matching and support purposes.

13.  Parent Package 1: Parent Matching Package

The Parent Matching Package is designed for parents who need help finding a suitable LSA, TA or shadow teacher.

This package may include:

• Parent consultation
• Review of support requirements
• Candidate matching
• Candidate profile sharing where appropriate
• Candidate introduction
• Basic matching guidance

Cost: AED 1,500 one-off matching fee.

After the introduction has taken place, any employment, payment or working arrangement must be agreed directly between the parent and the candidate, subject to applicable laws, school requirements and regulatory expectations.

Parents using the Parent Matching Package may be required to renew their registration annually if they wish to continue using Inclusion Bridge matching services or access future candidate introductions.

Annual renewal registration fee: AED 250.

14.  Parent Package 2: Parent Premium Support Package

The Parent Premium Support Package includes the Parent Matching Package, with additional inclusion support.

This package may include:

• Everything included in Package 1
• Termly one onsite or online 40-minute meeting with an Inclusion Bridge expert/SENCO with the class teacher
• Discussion with the class teacher, subject to school approval
• Review of the school’s SEND provision for the child
• Discussion of progress in line with the child’s IEP or support plan, where available
• Review of LSA support effectiveness
• Guidance on LSA professional development
• Parent feedback following visits or reviews
• Ongoing parent support linked to the LSA arrangement
• Up to 3 days of LSA sickness absence cover per month, excluding transportation, subject to suitable LSA availability, at least 12 hours’ notice and school approval
• LSA/TA Income Protection Plan and work-related injury insurance cover, subject to provider approval, eligibility, policy terms and applicable legal/regulatory requirements

Cost: AED 1,500 one-off setup and matching fee, plus AED 750 monthly support fee.

Parents using the Parent Premium Support Package do not need to pay the annual AED 250 renewal fee while active on the monthly package.

15.  Parent Package Conditions

Parent packages are subject to:

• Candidate availability
• Candidate suitability
• Parent requirements
• School approval
• Safeguarding procedures
• Access requirements
• Applicable laws
• Regulatory expectations
• Package terms
• Payment status

Inclusion Bridge does not guarantee a specific candidate, school approval, continuous cover, child progress, academic outcome, admission outcome, or permanent placement.

16.  LSA Absence Cover

Where absence cover is included in a parent package, it is subject to:

• Suitable cover LSA availability
• Parent/school approval
• School safeguarding and access requirements
• At least 12 hours’ notice where possible
• Valid medical certificate where required
• Monthly package limits
• No rollover of unused cover days unless confirmed in writing
• Agreed terms and conditions

Absence cover is not guaranteed in every situation.

Inclusion Bridge will make reasonable efforts to identify suitable cover, but cover may not be possible if no suitable candidate is available or if the school does not approve the arrangement.

17.  Parent Responsibilities

Parents are responsible for:

• Providing accurate information
• Sharing relevant support needs honestly
• Obtaining school approval where required
• Ensuring school-based arrangements comply with school policies
• Agreeing employment/payment arrangements directly with the candidate
• Ensuring arrangements comply with applicable laws and requirements
• Not asking candidates to work outside their role
• Not asking candidates to provide therapy, diagnosis, medical advice or clinical support
• Respecting professional boundaries
• Paying agreed Inclusion Bridge fees on time

18.  School Enquiries and School Requests

Schools may contact Inclusion Bridge to request candidate profiles or support.

Schools are responsible for:

• Providing accurate role requirements
• Completing their own safeguarding and onboarding checks
• Applying their own HR procedures
• Ensuring school approval processes are followed
• Verifying candidate suitability before engagement
• Ensuring any arrangement complies with applicable laws and school policies

Inclusion Bridge does not guarantee candidate availability, selection, employment, approval or performance.

19.  School Approval

Any school-based arrangement is subject to school approval. Inclusion Bridge cannot guarantee that a school will:

• Approve a candidate
• Allow external visitors
• Permit absence cover
• Allow an Inclusion Bridge expert/SENCO visit
• Allow parent-funded LSA arrangements
• Accept a specific support model
• Permit access to IEPs, support plans, teachers or SEND provision information Parents and schools must agree school-based arrangements directly where

20.  Employment, Contracts, Visa and Insurance

Inclusion Bridge does not employ candidates unless this is expressly agreed in writing under a separate approved arrangement.

Inclusion Bridge does not provide visa sponsorship, accommodation, transport, employment contracts, insurance or guaranteed paid work unless expressly confirmed in writing and supported by the correct legal, regulatory and insurance arrangements.

Any employment, payment, visa, insurance, contract or working arrangement must be agreed directly between the parent, school, candidate or relevant third party, subject to applicable laws, school requirements and regulatory expectations.

Where Inclusion Bridge provides contract guidance or support, this does not constitute legal advice.

21.  Career Security and Progression Support Package

Candidates may be offered an optional after-placement Career Security and Progression Support Package. This package may include benefits such as:

• Sickness absence support
• Wellbeing check-ins
• Career progression guidance
• Salary review support
• Work-related injury cover
• Death cover
• Salary protection support

Any salary protection, injury cover, death cover or insurance-related benefit is subject to provider approval, eligibility, written policy terms and applicable legal/regulatory requirements.

These benefits are not guaranteed unless formally confirmed in writing under an approved policy or agreement.

Salary negotiation support does not guarantee a salary increase. Any salary increase depends on candidate performance, parent/school feedback, qualifications, experience, role requirements, budget and the agreement of the parent, school or relevant third party.

22.  Fees and Payments

Fees may apply for:

• Candidate registration
• Parent matching packages
• Monthly parent support packages
• School support services
• Coaching or mentoring
• Additional support services
• After-placement candidate support packages
• Other services confirmed in writing Fees must be paid by the due

Inclusion Bridge may pause or stop services if fees are not paid. All fees are in AED unless stated otherwise.

23.  Refunds and Cancellations

Refund and cancellation terms may depend on the service selected. Inclusion Bridge may charge for work already completed, including:

• Administration
• Consultation
• Registration processing
• Candidate review
• Welcome Pack preparation
• Training access guidance
• Profile preparation
• Matching work
• Introduction support
• Coaching or mentoring
• Parent/school communication

Any refund request will be reviewed based on the service stage, work completed, third-party costs, package terms and any written agreement.

Inclusion Bridge may refuse a refund where services have already been delivered, started, or committed to third-party providers.

24.  Confidentiality

Candidates, parents and schools must treat confidential information responsibly. Confidential information may include:

• Candidate profiles
• Parent information
• Child information
• School information
• Documents
• Reports
• IEPs
• Support plans
• Contact details
• Training materials
• Business processes
• Templates
• Internal communications

Confidential information must not be shared with unauthorised third parties.

25.  Data Protection and Privacy

Inclusion Bridge collects and processes personal information in line with its Privacy Notice / Privacy Policy.

By using Inclusion Bridge services, submitting forms or providing documents, you consent to Inclusion Bridge using your information for relevant service purposes, including registration, communication, candidate matching, quality assurance, training access guidance and safeguarding-related processes.

For more information, please refer to the Inclusion Bridge Privacy Notice / Privacy Policy.

26.  Use of Inclusion Bridge Materials

All Inclusion Bridge materials are protected and provided for authorised use only.

This includes:

• Website content
• Documents
• Forms
• Templates
• Training guidance
• Candidate materials
• Parent materials
• School materials
• Logos
• Branding
• Graphics
• Processes
• Business information

You must not copy, share, sell, publish, adapt, forward, reproduce, distribute, or use Inclusion Bridge materials for another business, agency, competitor or third party without written permission.

Any misuse of Inclusion Bridge materials may result in removal from services and may be dealt with under applicable laws.

27.  Website Use

Users must not misuse the Inclusion Bridge website.

Users must not:

• Submit false information
• Upload harmful files
• Attempt to access restricted systems
• Copy website content without permission
• Use the website for unlawful purposes
• Misrepresent Inclusion Bridge services
• Interfere with website security or operation
• Use website forms to spam or harass

Inclusion Bridge may restrict access to the website or services if misuse occurs.

28.  Third-Party Providers and Links

Inclusion Bridge may refer to third-party websites, platforms, training providers, insurers or service providers.

Inclusion Bridge is not responsible for third-party content, platform availability, policies, pricing, services, technical issues or decisions.

Third-party services may be subject to their own terms and privacy policies.

29.  No Guarantee Statement

Inclusion Bridge will make reasonable efforts to provide professional services. However, Inclusion Bridge does not guarantee:

• Candidate availability
• Candidate selection
• Parent selection
• School approval
• Employment
• Placement
• Interviews
• Visa sponsorship
• Salary increase
• Child progress
• School outcomes
• Admission outcomes
• Continuous absence cover
• Training platform availability
• Third-party provider approval
• Insurance approval
• A specific result from any service

30.  Limitation of Liability

To the fullest extent permitted by applicable law, Inclusion Bridge will not be liable for any loss, damage, delay, claim, cost or consequence arising from:

• Website use
• Reliance on website information
• Candidate selection decisions
• Parent or school decisions
• Candidate conduct
• Parent-candidate arrangements
• School-candidate arrangements
• School approval decisions
• Third-party training platforms
• Third-party insurance or provider decisions
• Delays in matching
• Lack of candidate availability
• Refusal of school approval
• Employment or payment disputes
• Contractual arrangements made directly between parties
• Any outcome not directly controlled by Inclusion Bridge

Nothing in these Terms excludes liability where it cannot be excluded under applicable law.

31.  Safeguarding

Safeguarding and child wellbeing are central to Inclusion Bridge services. All candidates, parents and schools must follow safeguarding expectations.

Any safeguarding concern should be reported immediately through the appropriate school, parent, authority or emergency process.

Inclusion Bridge may take action, including pausing or ending services, if safeguarding concerns arise.

32.  Suspension or Termination of Services

Inclusion Bridge may suspend or terminate services if a user:

• Provides false or misleading information
• Breaches these Terms
• Fails to pay fees
• Misuses training access
• Breaches confidentiality
• Acts unprofessionally
• Creates safeguarding concerns
• Misuses Inclusion Bridge materials
• Harasses staff, candidates, parents or schools
• Acts unlawfully
• Damages the reputation or safety of Inclusion Bridge services

33.  Changes to Terms

Inclusion Bridge may update these Terms and Conditions from time to time.

The updated version will be published on the website with a revised “Last updated” date.

Continued use of the website or services after changes are published means you accept the updated Terms.

34.  Governing Law

These Terms and Conditions are intended to be governed by the applicable laws of the United Arab Emirates and the relevant laws and regulations applicable in Dubai, unless otherwise required by law.

Any dispute should first be raised with Inclusion Bridge so that reasonable efforts can be made to resolve the matter professionally.

35.  Contact Information

For general enquiries, please contact: info@inclusionbridgeuae.ae

For parent enquiries:

parents@inclusionbridgeuae.ae

For school enquiries:

schools@inclusionbridgeuae.ae

For candidate registration:

registration@inclusionbridgeuae.ae

For CEO / founder enquiries:

ceo@inclusionbridgeuae.ae Inclusion Bridge

Website: www.inclusionbridgeuae.ae

Note: This Terms and Conditions document is a business draft for website use and should be reviewed by a qualified UAE legal adviser before publication.